We’re Always Within Reach If You Need Us!
You can contact us via phone at the numbers and times indicated below. Although, for the absolute fastest response around the clock, please visit our Customer Management System to submit a ticket. Both during and after hours, Our Service & Support System can be accessed by clicking any Customer Support link at the top-right of any page and logging into the system to post your question or comment. The system is moderated around-the-clock so one of our Support Staff will provide you with a reply as quickly as possible.
Important Addresses
United States of America
Mailing Address
PO Box 36695
Canton, OH 44735
Only Warehousing/Distribution
760 Killian Road
Akron, OH 44319
Corporate Information
If you have corporate related questions or concerns, Contact Us online or give us a call. Although, for the absolute fastest response around the clock, please visit our Customer Management System to submit a ticket.
Phone: 330-552-2062
Media/Public Relations
If you have Media/PR related questions or concerns, Contact Us online or give us a call. Although, for the absolute fastest response around the clock, please visit our Customer Management System to submit a ticket.
Phone: 330-552-2062 ×121
Sales & New Accounts
If you have general questions about our digital products and services, just give us a call. Although, for the absolute fastest response around the clock, please visit our Customer Management System to submit a ticket.
Phone: 330-552-2062
Hours: 9am – 7pm EST Mon-Fri
9am – 3pm EST Sun
Closed Sat
Customer Service
If you have questions about your Triniti Communications account or bill, for the absolute fastest response around the clock, please visit our Customer Management System to submit a ticket.
For GeneSys Phone: 877-386-4225 Option 2 or Dial *99 from your GeneSys Phone
For All Other Services: 330-552-2062 Option 6
Hours: 9am – 7pm EST Mon-Fri
9am – 3pm EST Sun
Closed Sat
Hours: for GeneSys Digital Phone Only
9am – 5pm PST Mon-Fri
Technical Support
If you need basic technical assistance or have general questions, please visit the FAQ page for the service in question. If you have a more serious technical issue, for the absolute fastest response around the clock, use our Customer Management System to submit a ticket or browse the Knowledgebase.
For GeneSys Phone: 877-386-4225 Option 1 or Dial *99 from your GeneSys Phone
For All Other Services: 330-552-2062 Option 5
Hours: 9am – 7pm EST Mon-Fri
9am – 3pm EST Sun
Closed Sat
Hours: for GeneSys Digital Phone Only
9am – 9pm PST Mon-Wed
9am – 5pm PST Thu-Fri
11am – 5pm PST
Closed Sun
