1. IMPORTANT! Why get Nuclius TV when I can pay one time for an IPTV streaming device off the Internet with unlimited access to free movies and TV shows?
Because our service is Licensed and completely legal with over $100MM in Live TV and VOD Content Agreements plus the right to Distribute that Content. Other Live IPTV Streaming Services both legal and illegal are far from it. With the sudden influx of “Streaming IPTV” devices entering into the marketplace, for your safety, privacy and to avoid becoming an unsuspecting victim of Identity Theft or worse, Human Trafficking and/or on the wrong side of the law, we strongly urge you to STAY AWAY from these devices. In fact, anyone found in possession of one of these devices streaming “free” content for personal use and/or distribution, is in violation of several Federal laws and faces fines in excess of $250,000, incarceration and permanent banning of Internet access for life. Several arrests have already been made via Sting operations in the USA and other countries with more to follow. (Visit these links for more info: The FBI Just Raided The IPTV Service Gears Reloaded , DISH Wants IPTV Sellers to Hand Over Subscriber Names, Police Shutdown an IPTV Supplier Running Multiple IPTV Services . Notice how homes are now targeted for violations in secret. “A source who asked to remain anonymous told TorrentFreak that raids were also carried out at home addresses. In those cases officers reportedly seized computer equipment and mobile phones. A 38-year-old man was arrested under the Copyright Designs and Patent Act.” And more people will be pursued, prosecuted and fined for their blatant disregard of the disclaimers and warnings accompanying copy-written movies, TV shows, sports and other content.
Never, under any circumstance, power on any “Jailbroken” device on within any secure network. As soon as you do, you’ve given them permission to access your digital life from the inside automatically bypassing any firewalls. These security compromised, spyware and malware-containing streaming devices promising “Free” Content, are dangerous. Furthermore, they are providing Content that has been Illegally-Sourced and is being distributed through foreign servers. No movie or TV studio could or would ever agree to such a thing. The movies and shows we love would cease to exist from all the lost revenue.
Without your knowledge, these malicious devices also give the hackers access to your router, computers, smartphones, tablets and everything else connected to your network. They can sniff out and gather passwords to your online financial institutions and more. They even have the ability to turn on microphones, cameras and GPS on these devices without your knowledge to spy on and track you and your loved ones. So the risk far outweighs the reward of “free” content.
Nuclius is the only True and Legal Portable Alternative to Cable/Satellite Live Pay-TV in the USA and we deliver secure, licensed, Live Local, Basic and Premium Cable/Satellite-Grade HDTV and a ton of other cool features to an Ursa device near you for a fraction of the cost of Cable & Satellite.
2. I’ve never heard of you before. Who are you?
Great question. Remember, Netflix® wasn’t heard of either in the beginning. But now everyone knows who they are. Especially their competition. ;) Over the last several years, using a secret technique our CEO Darin Miller calls “Business Ninjitsu”, we’ve secretly worked to change Live TV. And now we’ve done to TV what Netflix® did to the Video Rental industry… Changed it permanently. We’re a small, fearless company taking on the Goliaths of Cable, Satellite and other mainstream Cord-Cutting Options. And our tiny rock, the Nuclius Ursa, has been fired! Triniti Communications is an FCC Registered Cable/IPTV provider in all 50 states. We have developed our own proprietary, worldwide 4K Live Content Distribution Platform for high performance, secure and scalable delivery. Not only do we provide Live TV service, we also provide cutting-edge Mobile, Digital Phone and soon DIY Mobile-Based Home Security Solutions.
3. How are you different from my Cable/Satellite company?
Very different! Yes we are a Pay-TV provider like a Cable or Satellite company, BUT unlike the others, we have permission to deliver our Content securely over the Internet. The competition is trying to accomplish what we already have, but are failing miserably as many news articles highlight. But the most important point is that Nuclius replaces your Cable/Satellite provider so you can finally leave Cable & Satellite for good. We are the next-generation of TV and have built our service from the ground up to assure that TV graduates to the next level. Since we have drastically lower overhead costs than our competition, we also have much lower pricing, state-of-the-art portable DIY hardware, an unmatched assortment of awesome features and software and content distribution technologies that allow you to get even more Content and Networks than are available to you from a Cable or Satellite provider. And we pass on all the savings from our optimized system on to you. We provide significantly more domestic and international content, and securely deliver it all to you via any wireless or wired broadband Internet connection. This means unmatched portability to just about anywhere you go on earth from just about any device you can think of, including tablets and smartphones.
4. But What About Netflix®, SlingTV®, YouTube TV®, Hulu®, Roku®, Etc?
With the multitude of “stick-like” and “streaming” devices out there, we want to help you understand the difference. It’s quite simple. Nuclius is much different than these and all other similar devices/services. As we mentioned before, with Nuclius, you’ll enjoy all of the Live TV Content you receive from Cable/Satellite, PLUS Content you didn’t even know existed as it can’t cost-effectively be offered by their antiquated systems. The other incredible features described are All Nuclius and not available from any of these other companies. And even better, in addition to the Live TV functionality of Nuclius, the app-driven side of Nuclius provides one-click access to all of your favorite apps like Netflix®, Amazon Prime Video®, Hulu®, Disney+®, Vudu®, MLB®, ESPN®, Angry Birds® etc, completely eliminating the need for any of the above or similar streaming appliances. Nuclius is all you will ever need.
5. This seems way too good to be true. How are your prices so much lower than Cable and Satellite’s prices?
People thought that with Netflix vs BlockBuster as well… at first. The answer is simple: Lower Operation Costs and a Flat Rate Prepaid Business Model. Netflix mastered it with movie rentals and put all the big boys out of business. We’ve mastered it with TV and our competition’s fate is sealed as well. Nuclius is an easy-to-use, Do It Yourself (DIY) product unlike Cable/Satellite. There’s no installation staff, installation fees, vehicle and fuel costs, etc. Couple that with the latest and greatest Live HDTV streaming technologies that conserves both energy and bandwidth costs and a state-of-the-art Service & Support system, and you have an optimized fluff-free Live TV solution. And we’re built this way from the ground up for the ultimate advantage against our antiquated competition. All you have to do is connect your Ursa to your TV, then connect the Ursa to a wired or wireless Internet connection. That’s it. Ursa even comes on by itself the first time and applies any Over The Air (OTA) updates to the device to make sure it’s up to date with the latest software. Then all you have to do is sit back and enjoy.
6. How exactly does Nuclius Ursa work? Do I need the Internet?
Yes you do. Nuclius is an IPTV device and service combination that relies on high-speed Internet access to operate similar to Netflix and Amazon Instant Video. The difference is we deliver Live Cable-grade Content over the Internet where the others do not and cannot the way we do. With Nuclius, you no longer need a Cable/Satellite provider except for one thing, High Speed Internet access. Simply cancel your TV service with Cable and get a discounted Internet Only package. You should also cancel your Phone service with them also and get our premium GeneSys Digital Phone service instead. It’s much better for much less. Subscribing to Internet Only from your Cable/Satellite provider and using Nuclius and GeneSys instead will save you a considerable amount of money and provide you with a lot more value and features than was ever possible with Cable/Satellite.
7. When my Lockin months are over what do I do? What are my options?
We make it as easy as possible to continue on with your Nuclius experience after the promotion. When the promotional months are over, simply continue using your Celestial service or choose a lower Package at our extreme savings over Cable/Satellite. It’s simple to do. Since we are a Prepaid TV service company, about fourteen days before the end of your promotion period, you will be prompted to log into your secure Customer Management System (CMS) and provide a valid credit or debit card for the monthly billing of your service. You will have the option at that time to downgrade from Celestial to another package or just continue with the Celestial service at the everyday low rate of $129.99 plus all applicable taxes and fees. All Nuclius TV services are paid for at the beginning of your monthly TV cycle, not at the end of the billing cycle like with Cable/Satellite. Therefore, on the day following the end of the promotion, your card on file will be charged for your next thirty (30) days of TV service.
8. How do I get my HBO and other premium channels on Nuclius? I don’t see you listed on their website.
Since we’re a Pay-TV provider like Cable and Satellite, you will be able to access your HBO® and Cinemax® networks provided by Nuclius on your HBO GO® and MAX GO® accounts when we’re ready to launch into the consumer marketplace. In addition, all HBO and other Networks’ partners aren’t listed on their sites due to privacy reasons and or other factors, but we may be listed there at some point in the future. Rest assured, we are licensed to distribute their programming and other Content on Nuclius TV. Many Content relationships occur privately behind-the-scenes due to confidentiality and trade secret. All HBO, Cinemax, Showtime®, Starz®, Encore®, TMC®, etc premium channels work on your Nuclius Ursa device no matter where you go on earth as it is not a pure “Internet” product as almost all competing streaming devices and apps are. We have a private and proprietary Live Pay-TV distribution network that distributes our Content to the Nuclius TV user. HBO/Cinemax is the only company that has an extremely strict stance on its content distribution via apps on the Internet and we are the first and only company they trust to take them to the next level using our secure and proprietary distribution network for Nuclius TV.
9. Will Nuclius Ursa work on TVs that aren’t HD?
No, not unless you use a HDMI to Component Converter, which is not recommended. Nuclius is an HDMI device so we recommend that you upgrade to a TV with a native HDMI input connection.
10. What Internet speed will give me the best HD and 3D picture?
To get the best HDTV picture, and still have enough bandwidth for your other Internet connected devices, we recommend an Internet connection speed of at least 10Mbps. Of course the higher the speed, the better the resolution we can deliver. The minimum recommended speed is 5Mbps for 720p. Important Tip: Your Router should be upgraded to handle streaming Video Media at up to 4K resolution. In addition, all the Ethernet wires in a home should be upgraded to Cat 6 or above for an optimized local network and best Internet performance. Nowadays this upgrade cost is minimal but the improved network and Internet performance will be immediately noticed and appreciated. Also, if you can currently stream Netflix or any other video streaming service without performance issues, then you are already ready a great Nuclius TV experience.
11. Will Ursa be able to “Share” content or must I have one for every TV?
No, but you can Cast directly from the Nuclius TV App on Compatible devices to a Cast Ready TV or display. For the absolute best experience, you will need a Nuclius for every TV. And our Quantity Discounts will allow you to get as many as you need at substantial savings over Cable/Satellite. In addition, thanks to the unparalleled portability of Ursa, you can also simply disconnect it from one TV and plug it into another. Each Nuclius has one Master account but is driven by separate User profiles. Whenever you log into your profile, it doesn’t matter what device a User accesses Nuclius TV on, all of that User’s settings will be there for immediate use. Live TV, VOD, DVR, purchased/rented shows, music, photos, videos, etc. to be used as normal.
12. What Ethernet, WiFi and HDMI cables are recommended for the best experience?
For the optimal Nuclius experience, we recommend optimum cabling for the best possible throughput of HD data and signal. The better the cabling, the better the quality of the HDTV service. HDTV is bandwidth intensive and requires the best physical infrastructure possible. HDTV Ready routers and Ethernet cabling are highly recommended. For Ethernet, we recommend Category 6 (Cat 6) or higher. For WiFi, we recommend Wireless N, AC or higher for the best performance. For HDMI, we recommend HDMI 2.0 (aka High-Speed) cabling compatible with 4K 18 Gbps 4:4:4 resolution. And remember, just because the cables look the same, does not mean that they will perform the same. Important Tip: All the Ethernet wires in a home should be upgraded to Cat 6 or above for an optimized local network and best Internet performance. This upgrade cost is minimal but the improved network and Internet performance will be immediately noticed and appreciated.
13. How do I connect the Nuclius Ursa to my TV?
Easily in just a couple of minutes! The Panera Bread demo shows you how to quickly connect the Ursa to an HDMI TV.
14. Who can I call if I have questions on how the system works?
We are bringing phone support to our existing Premier Service & Support Center. In addition, we have a 24×7×365 Ticketing and Live Chat session to help you get the assistance you need. Live Chat is also available on the Nuclius itself in any web browser (Chrome or Firefox preferred). In the future, live voice support will be available directly through the Nuclius if you have a GeneSys Digital Phone account connected to your Nuclius. Instant Messaging with Service & Support staff will be available also.
15. Will there be a comprehensive manual to help me?
Yes, a full color User Guide is included in each Nuclius box.
16. How many separate accounts can we actually have with one unit?
One Master account. 10 different and unique User profiles currently for every member of most households. We expect this to change in the near future.
17. Do each of us have our own cloud storage space for recordings?
Yes. Each User on the Nuclius Master account receives 50 Hours of Oort® Cloud storage. Every member of your household is sure to have all the space they need for hours and hours of Content recording and storage. Simply use the integrated Micro SD slot, an external USB Flash Drive or External Hard Drive to store your music, photos, movies and more for immediate local access.
What kind of warranty can we expect from the Ursa? How long will it last?
We are providing a generous one (1) year manufacturer’s warranty on Nuclius hardware due to failure that would be deemed as our fault. Ursas are built to last with premium quality components so we expect them to provide you with years of solid and dependable, portable performance.
What type of return policy do you offer?
All Nuclius devices purchased through us can be returned within 30 days of receipt of shipment as long as they are in new condition. All original packaging and items must be included as well.