FAQs
1. Can I add additional lines to my account, and how many?
Yes, you can! Your main line PLUS 4 additional lines on any of our Networks.
2. Can I bring over a prepaid device?
Yes. Providing it meets all the requirements listed under BYOD Options .
3. Can I bring over an unlocked device?
Yes, but not rooted.
4. Can I bring over my current device?
Yes, providing it meets all of our BYOD requirements. Click here for BYOD info.
5. Can I dial Internationally from my cell phone?
Yes, but only if you have our GeneSys VoiP service coupled with our Spirit World app. Click here for more Free World details.
6. Can I intermix the add-a-lines between the Networks?
Yes.
7. Can I keep or transfer my current number?
Yes, in most cases.
8. Can I tether or use my phone as a hotspot?
No, tethering and Mobile Hotspot activity are not permitted on our service using your mobile device. However, we do offer hotspot service using a Mifi device.
9. Does the BYOD Program require devices with clean ESNs?
Yes. These can be found within the BYOD Options.
10. How long does it take to get my phone line activated?
In most cases as little as 2 business days from the time of your order providing it was a BYOD order. Also, providing all the information sent over was accurate.
11. I would like to add additional lines to my account, what do I do?
Please log into your Customer Management Account (CMS) and select the Add-a-Line option from the mobile section.
12. Is roaming active on your service?
No, we do not have the roaming option active at this time.
13. Is there a High Speed data limit?
Yes, based on what plan you choose. Although, once your high speed data is used up, you can still experience unlimited 3G data throughout the remainder of your billing cycle.
14. What are the advantages of using your Spirit Wireless service over my current Wireless Provider?
The main advantage of using our service is SAVINGS. Compared to normal Wireless phone plans, you can save up to 50% per month. Another big advantage is functionality. With TrinitiComm, you can get International phone service, anywhere and anytime as long as you have our GeneSys VoIP Service, and Spirit World app .
15. What are the differences between your Wireless phone service and my current Wireless phone service?
Our phone service works virtually the same way as your phone’s current service except better. It has the same selection of call features and works with many different types of mobile devices. It is a lot cheaper than your current phone service and you can also Bring Your Own Device (BYOD).
16. What do I need to have to use your service?
You only need 2 things: A device purchased from us or a clean ESN BYOD device and of course a sim card if needed.
17. Why does your company have Multiple Networks?
We offer our Customers three (3) different Networks because we don’t have roaming active. Our Nationwide Network (similar to Sprint) works best in the cities, while our Expanded Network (similar to Verizon) works best in the rural areas as well as our Nationwide GSM Network (similar to Tmobile). If you are not sure which Network to use please use our Spirit Coverage Check located at the bottom of devices/BYOD Options page.
18. Is Directory Assistance included (411)?
No.
1. Can I change the date I am billed?
Yes, by submitting a ticket in our Premier Service & Support Center. If you have not registered to use the S&S Center before, click ‘Register’ and complete your brief profile. You must then verify your identity and activate your account by clicking the link in the email that will be sent to you right after completing the registration process. Then click ‘Submit a Ticket’, select your Department from the dropdown list and then follow the remaining steps. Your request will be processed as quickly as possible.
2. How do I cancel my account?
All cancellations must be initiated by submitting a ticket in our Premier Service & Support Center. If you have not registered to use the S&S Center before, click ‘Register’ and complete your brief profile. You must then verify your identity and activate your account by clicking the link in the email that will be sent to you right after completing the registration process. Then click ‘Submit a Ticket’, select your Department from the drop-down list and then follow the remaining steps. Your request will be processed as quickly as possible.
3. How do I get billed?
In order to keep our cost low and pass on the savings to you, we charge your card on file on the anniversary date when you initially signed up. Don’t forget you can also view/print bills online from your managemyspirit account . Note: The wireless account number can be found within your CMS account , and the password is the same as your CMS account.
4. When do I get billed?
You will be billed once a month, on the anniversary date of when you initially signed up.
1. My Phone Won’t Work.
Chances are your card was not accepted. Please login to your Spirit Account Note: The wireless account number can be found within your CMS account, and the password is the same as your CMS account. Once logged in, click on the financial tab and choose the restore service option.
2. I would like to swap to a different phone, what do I do?
Make sure the device meets all the requirements listed on our site. Then submit a ticket in our Premier Service & Support Center requesting an ESN Swap. If you have not registered to use the S&S Center before, click ‘Register’ and complete your brief profile. You must then verify your identity and activate your account by clicking the link in the email that will be sent to you right after completing the registration process. Then click ‘Submit a Ticket’, select your Department from the drop-down list and then follow the remaining steps. Your request will be processed as quickly as possible. Note: There is a $10 Device Swap fee.
3. My card on file expired or changed, what do I do?
Please login to your Spirit Account Note: The wireless account number can be found within your CMS account , and the password is the same as your CMS account. Once logged in, click on the profile (1st tab) and choose update card info.
4. My data has quit working, what do I do?
The first thing you want to do is restart your device. If you are still experiencing this issue, please go into your phone settings and make sure data is enabled and airplane mode is off. If that didn’t work please toggle airplane mode on and then off. If none of these steps worked, please submit a ticket in our Premier Service & Support Center. If you have not registered to use the S&S Center before, click ‘Register’ and complete your brief profile. You must then verify your identity and activate your account by clicking the link in the email that will be sent to you right after completing the registration process. Then click ‘Submit a Ticket’, select your Department from the drop-down list and then follow the remaining steps. Your request will be processed as quickly as possible.
5. My MMS picture messaging has stopped working, what do I do?
Make sure that the data is enabled from within your phone settings and not wifi. If that doesn’t work please submit a ticket in our Premier Service & Support Center. If you have not registered to use the S&S Center before, click ‘Register’ and complete your brief profile. You must then verify your identity and activate your account by clicking the link in the email that will be sent to you right after completing the registration process. Then click ‘Submit a Ticket’, select your Department from the dropdown list and then follow the remaining steps. Your request will be processed as quickly as possible.
6. My phone is not dialing out or receiving calls, What do I do?
The first thing you want to check is that call forwarding wasn’t accidentally enabled. You can do that by dialing *73 from your phone dialer. If that doesn’t work, please restart the device. If none of these steps above solved the issue please submit a ticket in our Premier Service & Support Center. If you have not registered to use the S&S Center before, click ‘Register’ and complete your brief profile. You must then verify your identity and activate your account by clicking the link in the email that will be sent to you right after completing the registration process. Then click ‘Submit a Ticket’, select your Department from the drop-down list and then follow the remaining steps. Your request will be processed as quickly as possible.
7. My phone says “welcome to Spirit Mobile,” what do I do?
Chances are your card was not accepted. Please login to your Spirit Account Note: The wireless account number can be found within your CMS account , and the password is the same as your CMS account. Once logged in, click on the financial tab and choose the restore service option.
8. My voicemail has quit working, what do I do?
The first thing you want to check is that call forwarding wasn’t accidentally enabled. You can do that by dialing *73 from your phone dialer. If that doesn’t work Please submit a ticket in our Premier Service & Support Center. If you have not registered to use the S&S Center before, click ‘Register’ and complete your brief profile. You must then verify your identity and activate your account by clicking the link in the email that will be sent to you right after completing the registration process. Then click ‘Submit a Ticket’, select your Department from the drop-down list and then follow the remaining steps. Your request will be processed as quickly as possible.
What are the One-Time Activation fees?
Main Line- One-Time Setup Fee $20
Add-a-Line- One-Time Setup Fee $10 per line
Bring Your Own Device- (includes sim card if 4G) $10 per line
